Indiana Sexual Abuse Lawyers
Video Transcript | Interviewer: Hi, Greg. Hi, Ashley. Do client relationships with traumatized clients look different than with other clients?
Greg Laker: Why don’t you take that one?
Ashley Hadler: Absolutely. I think that from the initial phone call, our team understands that these cases are different. They take a different level of attention, both attention to detail and also, more of a back and forth.
There’s more client engagement, and we don’t take as much information sometimes over the phone, because it’s important for us to bring the clients into the office, meet in‑person, get that personal rapport that you can only get when you’re face‑to‑face, because the things that we’re talking about are incredibly intimate and sensitive.
That’s not something that you want to do in some as impersonal as a phone call. Our paralegals understand, and our staff understands, that this is something that requires a significant amount of time set aside for an in‑person meeting.
At that point, we engage multiple members of our team. The clients will meet with at least two attorneys and a paralegal or two to make sure that they have numerous contacts within the office so that they’re comfortable, and they know that they always have a familiar face or a face when they reach out to us. They can rely on that throughout their case.
Greg: The only thing I would add is, what is foreign to so many attorneys is that so often in these cases, we may do the entire case without ever meeting our actual child client. If at all possible, we try to keep them insulated from the lawsuit, the stress, and retelling of the story if we can at all avoid it, so as not to retraumatize our victims.